Skip to content
Select a Series
Select a Series
Amish Inn Mysteries
Secrets of the Castleton Manor Library
Frequently Asked Questions
Q. How often will my books arrive?
You'll receive a notification for a new book about every three weeks via your email. You'll just need to sign-in to your account to access the newest book.
Q. When will the first book arrive?
You'll have instant access online to your first book. Just sign-in to your account and start listening!
Q. I need to change my mailing address or email address. How can I do that?
You can make changes by clicking
Q. How can I return an audiobook?
To return a digital ebook or an audiobook, just notify us at Customer Care on the left, and we'll refund you for the ebook or audiobook you want to return and remove it from your account.
Q. How can I cancel a membership?
You can submit your request to cancel
. We'll send you an email confirmation as soon as your cancellation is processed. If there's a service problem or other reason you wish to cancel, we hope you'll contact us first and give us a chance to solve the problem.
Q. How do I know that my credit card is secure when I order from you or make a payment over the Internet?
We use Secure Sockets Layer (SSL) software that is among the best available today for secure Internet transactions. When you place an order or pay your bill on-line, this software encrypts all of your personal information, including your credit card number, so that it cannot be read as it travels over the Internet.
Q. I'm unable to make my payment or other customer care transaction over the Internet. Who should I contact?
Please call customer care at (800) 282-6643 if you experience a problem making a transaction to your online account.
Q. Do you accept International orders?
Yes, we welcome memberships from international customers for audiobooks.
Q. What is your policy concerning mailing lists?
We regularly communicate to our customers through the mail with information and offers from our family of companies. From time to time we make our customer mailing list available to other companies that sell goods and services that we believe would interest our customers. (We do not provide customer telephone numbers to these companies.) If you prefer not to receive any of this information, or if you wish to receive only information from our family of companies, please notify us at
or at the mailing address on the front of this form.
Member Sign In
Not a member?